Shipping & returns
Shipping
Available shipping services, estimated delivery windows and charges are shown according to the store configuration and destination. International orders may be subject to customs, import taxes, duties or carrier handling fees unless checkout explicitly states that those charges are prepaid.
Order changes
Contact us as soon as possible if order information is incorrect. Once an order has entered fulfilment or the carrier network, changes may no longer be possible.
Returns & product issues
Contact us before returning any item. For damaged, incorrect or defective goods, include your order number and clear supporting photos so the issue can be reviewed. Return eligibility may depend on product type, condition, hygiene considerations and applicable consumer law.
Before launch: configure your actual shipping services, return window and business address, then review this policy for the markets you serve.